Refund and Return Policies

Returns & Refunds

At Priankah Jewels, we want you to love every piece you receive. Each order is carefully checked and packed before dispatch. However, if your order arrives damaged, defective, incorrect, or has an issue covered under our return policy, we are here to help.

Return Eligibility

You may request a return within 7 days of delivery if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is missing any component/accessory that was supposed to be included.
  • The product has a manufacturing defect.

For a return to be accepted:

  • The jewellery must be unused and unworn.
  • It must be returned in its original condition.
  • Original packaging, tags, pouches/boxes and other accessories must be retained.
  • The product must not show scratches, stains, signs of wear, perfume/cosmetic residue or other damage caused after delivery.
Important: Unboxing Video

For damaged, defective or incorrect orders, customers are strongly advised to record a continuous unboxing video from the sealed package until the product is fully revealed.

This helps us verify transit damage, missing items or incorrect products and allows us to resolve your concern faster.

Non-Returnable Conditions

Returns will generally not be accepted for:

  • Products that have been worn or used.
  • Products damaged due to improper handling or storage.
  • Scratched, bent, broken or altered jewellery after delivery.
  • Products exposed to chemicals, perfume, cosmetics, chlorine or other substances.
  • Products returned without original packaging.
  • Products damaged due to normal wear and tear.
  • Products purchased during a sale/clearance event where the product page specifically states “Final Sale / Non-Returnable.”
  • Personalised or customised jewellery, unless received damaged or defective.
How to Request a Return

To request a return, contact us within 7 days of delivery at:

Email: [your email]

WhatsApp: [your WhatsApp number]

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Clear photographs/videos of the product
  • Unboxing video, where applicable

Our team will review the request and inform you about the next steps.

Refunds

Once the returned product reaches us, it will undergo a quality inspection.

If the return is approved, the applicable refund will be processed to the original payment method, unless otherwise communicated.

Refund processing and bank/payment gateway timelines may vary.

Shipping charges, if any, may be non-refundable except where the return is due to an error attributable to Priankah Jewels or another circumstance where applicable law requires otherwise.

Important: Your final policy should match your actual operational process. Don't promise free returns/refunds if you don't intend to offer them.