Cancellation & Exchange Policy

Order Cancellation

Cancellation requests can be made before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is accepted, the eligible refund will be processed according to our refund procedure.

Exchanges

We currently accept exchanges only in circumstances specifically covered by our exchange policy, such as:

• Incorrect product received
• Manufacturing defect
• Product damaged during transit

Exchange requests must be raised within 7 days of delivery.

The replacement will be shipped after the returned product has been received and inspected.