FAQ

Is Priankah Jewels jewellery waterproof?

Selected products may have water-resistant properties as specified on their individual product pages. However, prolonged exposure to water, chemicals, perfume, chlorine and cosmetics should be avoided.

Will the jewellery tarnish?

Jewellery can naturally change over time depending on exposure to moisture, sweat, chemicals, cosmetics and environmental conditions. Proper care can significantly help maintain its appearance.

Can I return my jewellery?

Eligible products can generally be returned within 7 days of delivery, subject to our Return Policy.

Can I exchange my product?

Exchanges are available only for eligible situations specified in our Exchange Policy.

What if I receive a damaged product?

Contact us within 7 days of delivery with your order number, photographs and an unboxing video where available.

How long does delivery take?

Most orders are delivered within approximately 2–7 business days after dispatch, depending on the destination.

Can I cancel my order?

Cancellation is generally possible only before dispatch.